Return & Refund Policy

Last Updated: August 9, 2022

At AlphaWears.shop, we want you to be satisfied with your purchase. If you receive an eligible product that is damaged, defective, incorrect, or does not meet the applicable return requirements, you may request a return or exchange according to this policy.

Please read the following terms carefully before requesting a return.

1. Return Eligibility

To be eligible for a return, the following conditions generally apply:

  • The return request must be submitted within the applicable return period.

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, labels, and accessories, where applicable.

  • Proof of purchase or order details may be required.

  • Products that have been washed, worn, altered, damaged, or used may not be eligible for return.

We reserve the right to inspect returned products and determine whether they meet the eligibility requirements.

2. Return Period

Return requests should be submitted within 7 days of receiving the order, unless a different return period is specifically stated on the product page or at the time of purchase.

Requests submitted after the applicable return period may not be accepted.

3. Damaged or Defective Products

If your order arrives damaged or you receive a defective product, please contact us as soon as possible.

To help us resolve the issue, we may ask you to provide:

  • Your order number

  • A description of the issue

  • Clear photographs or videos showing the product and the problem

After reviewing the information, we will determine the appropriate resolution, which may include a replacement, exchange, refund, or another suitable solution.

4. Incorrect Product

If you receive a product that is different from the one you ordered, please contact us as soon as possible.

After verification, we may arrange an exchange, replacement, or refund according to the circumstances.

5. Change of Mind

Returns due to a change of mind may be accepted only where the product meets our return requirements and applicable return conditions.

Any applicable return shipping costs may be the customer's responsibility unless the return is due to an error, defect, or other issue attributable to AlphaWears.shop.

6. Non-Returnable Items

Certain products may not be eligible for return for reasons including hygiene, customization, damage, or other applicable restrictions.

Non-returnable products may include:

  • Products that have been used or worn

  • Products that have been washed

  • Personalized or customized products

  • Products returned without original tags or packaging

  • Products damaged after delivery due to customer handling

  • Any product specifically identified as non-returnable at the time of purchase

7. How to Request a Return

To request a return, please contact us using the details below.

Include the following information:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos (if applicable):

Our team will review your request and provide further instructions if the return is approved.

Please do not send products back without contacting us first.

8. Return Shipping

If the return is due to an incorrect product, manufacturing defect, or an error on our part, we may cover the applicable return shipping costs.

For other eligible returns, the customer may be responsible for return shipping costs.

Shipping charges are generally non-refundable unless otherwise required by applicable law or agreed by AlphaWears.shop.

9. Refunds

Once we receive and inspect an eligible returned product, we will notify you regarding the status of your refund.

If your refund is approved, the applicable amount will be processed using the original payment method where possible.

The time required for the refund to appear in your account may vary depending on the payment provider or financial institution.

10. Partial or Rejected Refunds

A refund may be reduced or rejected if:

  • The returned product does not meet our return conditions.

  • The product has been used, washed, worn, altered, or damaged.

  • Original packaging, tags, or accessories are missing where required.

  • The return request was submitted after the applicable return period.

11. Exchanges

Where applicable, eligible products may be exchanged for another size, color, or product subject to availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund.

12. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, dispatched, or handed over to the delivery service.

For more information, please refer to our Cancellation Policy.

13. Contact Us

For return, exchange, or refund requests, please contact:

AlphaWears.shop
Email: alphawears@gmail.com
Phone: 0313-6302428
Website: AlphaWears.shop

Please include your order number when contacting us about a return or refund.

We appreciate your business and are committed to providing a smooth and reliable shopping experience.